Tech Help

For all your technology support requests, please use one of the following options:

  1. Make a request by calling ext. 2847
  2. Email your request to 2847@apsva.us
  3. Submit your request via the web at https://2847apsva.zendesk.com
  4. Click on the blue 2847 button

Printing tips to reduce printing waste:

  1. Preview your document before you print: Take a final look at your document before you click the print button.
  2. Only print the page you need: You may choose to print a particular page or certain pages by easily selecting the page number or range of the pages you wish to print.
  3. Print to PDF: Instead of printing documents to paper, you can print them to a PDF file that can easily be emailed around or saved in a common location for others to view.
  4. The printer is not a copy machine: Avoid printing multiple copies of the same document. It’s a lot cheaper to use the copier.
  5. Printing in color is expensive. Try to reduce the size of photographs and eliminate backgrounds on drawings.
  6. When the printer toner is low on ink, by shaking the cartridge you’ll be able to extend the shelf-life by sometimes up to 1,000 pages more (for black cartridges only).
  7. Consider printing on colored printer paper to make your project stand out.
  8. Instruct students to ask for permission first before printing.
  9. Be cautious when printing from the Internet. Print current page or range of pages.
  10. Lastly, please claim your documents.

To install a printer

  1. From the Start menu, select All Programs
  2. Click on Utilities
  3.  Select APS Printer Installer
  4. In the APS Printer Installer window, click on Long Branch
  5.  Select the printer from the list you wish to install
  6.  Click Install
    • Please wait until the printer driver is installed. You’ll know the installation is complete when the printer installer window disappears.
    • Remember to note the printer you are printing to.

To set printer default:

Windows — Go to the Start menu, select Devices and Printers. Right-click on the printer icon you want and select. Set as default.

Macs — Click on the Apple icon on the top left, Go to System Preferences, Select Printers & Scanners, Under Default Printer, select the printer you want as your default.


Are you experiencing printing problems?

Your printer icon may be grayed out. To fix, please do the following:

  1. From the Start menu, select All programs
  2. Select Utilities
  3. Select Fix Grey Printers
  4. Restart your computer

Adding Printers

Windows

  1. From the Start menu, select All Programs
  2. Click on Utilities
  3. Select APS Printer Installer
  4. In the APS Printer Installer window, click on Long Branch
  5. Select Library Office Copier and/or Relocatable Copier from the list
  6. Click Install

Macs

  1. Go to Launchpad, scroll until you find Add APS Mac Printers and then select it.
  2. In the Add APS Mac Printers click on Long Branch
  3. Select Library Office Copier and/or Relocatable Copier
  4. Install

Tech Tip: Please wait until the printer drivers are installed. The printer installer window will disappear when the installation is complete.


What is a Locked Print Job?

The locked print function allows a user to enter a password to retrieve a document sent to the copier, meaning that the document will not be printed until the owner is at the copier and enter his/her password. It is important you follow the steps listed below to setup your printing preferences.

Set Locked Print Job for Windows

  1. From Start Menu
  2. Select Devices and Printers
  3. Right-Click on Main Office Copier or Main Hallway Copier icon
  4. Select Printing Preferences
  5. Select the One Click Presets tab
  6. Select Locked Print under Job Type
  7. Click on Details. Enter your last name in the User ID field and your Employee ID for Password
  8. Click Ok
  9. Click Apply
  10. Click Ok

Set Locked Print Job for Macs

  1. Go to the Print dialogue for any program on your Mac
  2. When the print dialogue box pops up, select “Show Details” at the bottom if available
  3. Set “Printer” to the copier you wish to print to
  4. Under the “Pages” option, click the drop down menu and set it to “Job Log”
  5. In the options that appear, change “Job Type” to “Locked Print
  6. Set “User ID” to the first letter of your first name and the first seven letters of your last name.  For example, if your name is “John Stevenson” use “JStevens”.
  7. Set “Password” to a four-digit numerical PIN code of your choice, like your employee ID # (i.e. 12345)
  8. Press “Print

To retrieve your Print Jobs at the copier

  1. Select Printer from the main menu
  2. Select the Print Jobs tab
  3. From the list, select your UserID (i.e. “JStevens”)
  4. Select Job to be printed
  5. Select Print
  6. Enter your password using the number keys (i.e. 12345)
  7. Press Ok
  8. Select Print
  9. Select Exit when done and return to Home

Want to see instructions with screen shots? Thank you to the ITC at Henry, Michele Maurer for these tips: Locked Print on the Ricoh Copiers


Are you having trouble playing YouTube videos?

Follow these steps to change your pop-up blocker settings for your preferred web browser.

For Firefox

To access the pop-up blocker settings:

  1. On the menu bar, click on the Firefox menu and select Preferences…
  2. Select the Content panel.

For Internet Explorer

  1. Open Internet Explorer by clicking the Start button , and then clicking Internet Explorer.
  2. Click the Tools button, and then click Pop-up Blocker.
  3. Do one of the following:
    • To turn off Pop-up Blocker, click Turn Off Pop-up Blocker.
    • To turn on Pop-up Blocker, click Turn On Pop-up Blocker.

For Google Chrome

  1. Click on Chrome –> Preferences –> This will bring up a new window with a few options on it.
  2. Click Under the Hood –>  From this window you should see a tab for Pop-ups
  3. From the pop-ups tab, you can choose to allow all pop-ups, do not allow any pop-ups, or click on the Exceptions button to allow certain sites to allow pop-ups.